Frequently Asked Questions

How long does delivery take?
Delivery times vary depending on your location. Generally, orders are processed within 1-2 business days. Once dispatched, you will receive a tracking notification via email. Please allow additional time for delivery during peak periods.

What are your shipping options?
We offer standard shipping Australia-wide. Shipping costs are calculated at checkout based on the size and weight of your order.

Do you ship internationally?
Currently, we only ship within Australia.

How do I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and a link to follow your parcel’s journey.

Can I change my order after it has been placed?
We process orders very quickly to ensure fast delivery. Therefore, we are unable to make changes or cancellations once an order has been placed. Please review your items carefully before completing your purchase.

What is your returns policy?
We want you to love your purchase. If you are not completely satisfied, you may return unused and unopened items in their original packaging within 30 days of receipt for a full refund or exchange. The customer is responsible for return shipping costs. Sale items are final and cannot be returned.

How do I return an item?
Please contact us to initiate a return. We will provide you with instructions and the necessary details. Returns will not be accepted without prior notification.

What if my item is faulty or damaged?
We take great care in packaging your items. However, if an item arrives damaged or faulty, please contact us immediately with details and photographs of the issue. We will work with you to resolve it promptly, which may include a replacement or refund.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Is my payment information secure?
Yes, our checkout process is encrypted and secure. We do not store your full payment details on our servers.

How do I use a discount code?
Enter your valid code at checkout in the designated ‘Discount code’ field and click ‘Apply’. The discount will be automatically deducted from your order total.

The discount code isn’t working. What should I do?
Please check that the code has been entered correctly and that it is valid for the items in your cart. Some codes may have specific terms and conditions or expiry dates.

How can I care for my products?
Specific care instructions are provided with your products. For best results, please follow the included guidelines to ensure the longevity of your items.

Are your products sustainably sourced?
We are committed to sustainability and ethical practices. We strive to source products that are environmentally friendly and support responsible manufacturing.

I have a question that isn’t answered here.
For further assistance, please visit our Contact Us page on our website. We are happy to help and will get back to you as soon as possible.